Protecting your personal information is our top priority. This page transparently explains how 29bat collects your data, why it is used, and how it is kept safe.
The key pillars of 29bat's Privacy Policy at a glance
All data transmissions are secured with 256-bit SSL encryption. Your personal and financial information is exchanged exclusively through fully secure channels.
29bat never sells your personal information to third parties. Your data is used solely to improve our services and maintain security.
We only collect what is necessary. It is our policy to refrain entirely from gathering personal data that serves no genuine purpose.
Where your data is used, how, and why — every detail is clearly explained in this policy. There are no hidden practices.
You can view, correct, or request deletion of your data at any time. Your data belongs to you.
Our systems are regularly audited by third-party security experts. Any identified risks are addressed immediately.
29bat (referred to as "we", "us", or "the platform") is an internationally licensed online gaming and betting platform dedicated to delivering the highest quality service to users in Bangladesh. We believe that every player's personal information belongs to them, and protecting it is our ethical responsibility.
This Privacy Policy ("Policy") describes how 29bat collects, stores, processes, and protects your personal information. It applies to the 29bat website, mobile app, and all related services.
This Policy has been developed in accordance with the General Data Protection Regulation (GDPR) and relevant international data protection laws. 29bat is always respectful of your privacy and committed to keeping your data secure.
29bat only collects information that is genuinely needed to run our services smoothly, maintain security, and improve your experience. We never collect unnecessary personal data.
| Types of Data | What Is Collected | Reason |
|---|---|---|
| Identity Information | Name, date of birth, gender | Account Creation & KYC |
| Contact Information | Mobile number, email address | Security & Communication |
| Identity Document | NID / Passport / Driving License | Age & Identity Verification |
| Financial Information | Mobile banking number (bKash/Nagad/Rocket) | Deposits & Withdrawals |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming Information | Betting history, transaction logs | Responsible Gaming & Dispute Resolution |
In addition to the information you voluntarily provide at registration, we automatically collect certain technical data such as login time, session duration, and device type. This data is used solely to improve platform security and performance.
29bat uses your information for specific, legitimate purposes. Below is a clear breakdown of exactly why your data is needed:
29bat does not sell, rent, or trade your data. In certain situations, limited information may need to be shared with trusted partners — always under strict contractual agreements and solely for service delivery purposes:
The 29bat website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser that help remember your preferences and settings.
You can disable cookies through your browser settings, though some platform features may become limited as a result. For all cookies other than essential ones, we ask for your consent.
29bat does not retain your data longer than necessary. How long information is kept depends on its type and the purpose for which it was collected.
Once the designated retention period ends, your data is securely deleted or fully anonymized. You may also request early deletion at any time, though some data may need to be retained for a specified period due to legal obligations.
29bat believes you are the true owner of your data. The following rights belong to you, and we respect them fully:
You can request to see what information we hold about you at any time.
You can request corrections to any inaccurate or incomplete information.
You may request deletion of your data under certain circumstances.
You may object to the use of your data for specific purposes.
You can export your data in a structured format at any time.
You may request a temporary restriction on the processing of your data under certain circumstances.
29bat follows industry-leading technology and practices to protect your data. Our security framework operates across multiple layers, so that if one layer fails, others continue to provide protection.
29bat strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any data from minors.
Age verification is mandatory during registration. If we become aware that a minor has used or is using our platform, we will immediately close that account and delete all associated data.
If you believe a minor is using a 29bat account, please notify our support team immediately.
29bat may update this Privacy Policy from time to time. Changes are typically driven by legal requirements, the introduction of new services, or security improvements.
To view a previous version of our Privacy Policy, please contact our support team. We keep an archive of the last 3 versions.
For any questions, complaints, or to exercise your rights regarding this Privacy Policy, please contact our dedicated Privacy Team:
Our privacy team typically responds within 72 hours. Complex requests may take up to 30 business days. For more general questions, visit our FAQ Page View.
Frequently Asked Questions